SERVICE COUNCIL RESEARCH REPORT

Building Momentum with an AR-enabled Digital Transformation

This report examines the realized benefits of augmented reality (AR), and the role it plays in the future of service innovation, the customer journey, and the employee experience.

Download this Service Council report for primary research that identifies:

  • 46% of service leaders said performance management will be their #1 focus
  • 32% say customer experience is top consideration
  • Nearly 80% of current AR users reported positive impact on problem resolution times
 
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Service Council report detail . . .

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Field service challenges with measured impact

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Why re-evaluate your tech stack to grow as an innovative service business

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How augmented reality can transform customer, employee and service experiences

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“We believe that AR is becoming a foundational pillar toward achievement of predictive and proactive support, enabling best-in-class achievement in customer, operational and financial metrics.”