In this report. . .
Metrics that can compare telephone, on-site, and AR support and service
The business case for augmented reality
KPI's you can use for transformational augmented reality
“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”