The Impact of Augmented Reality on Subcontractor Field Service Performance

A subcontracted or blended workforce is simply the “new normal” for most field service organizations today. New augmented reality self-solve and remote assist tools present new alternatives for upskilling and enhancing performance for third party frontline professionals.

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In this report. . .


Trends Impacting the Use of Subcontractors


Understanding Blended Workforce Models


Bridging the Skills Gap with AR

Michael Ramsey


“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey
VP of Product Management, ServiceNow