Field Service Pro's Guide to Augmented Reality

Now is the time for field service pros to consider how augmented reality can be applied to increase remote-solve rates, reduce costs due to a wide range of factors, and to transform the overall service experience.

Start by downloading this handy Guide. Topics include:
  • How you can have an “Expert Anywhere” to speed Time to Resolve
  • Augmented reality “need to knows” for Field Service Pros
  • Augmented Reality “Quick Hitters” for Field Service Pros
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In this report . . .


Show me vs. tell me immersive graphical guidance from your remote experts


Enhancing employee experience with AR tools that boost effectiveness and reduce attrition


Using augmented reality self-solve guidance to empower customers, contractors, and employees

Michael Ramsey


“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey
VP of Product Management, ServiceNow