Augmented Reality for Distributed Field Service Workers
This IDC perspective provides insights into Customer Engineering Services (CES) selection of an AR remote support solution to enhance field service performance and improve customer experience. Using CareAR Assist, CES deployed AR remote assistance to a regionally distributed workforce for field training and remote issue resolution, enabling apprentice-level field service technicians and reducing specialist escalations.
CES leaders share their unique strategy for their journey's planning, pilot, deployment, and adoption phases, working with CareAR as a technology partner.
In this IDC case study. . .
CES Shares its AR Support Journey
Discover CES’s business case, requirements, support, functionality, and cost perspectives.
The Impact of AR Support on CES’s KPIs
How AR training and remote assistance applications impact key metrics such as improved first time fix rates and reduced repeat truck rolls.
Guidance on Selecting an AR Remote Support Solution
Advice for enterprise organizations faced with similar challenges in purchasing AR remote support technology.
“Getting the right solution into a worker's hands is only part of a much larger picture when it comes to enterprise deployments. For CES, the level of support and collaboration CareAR provided during all phases of the deployment was a critical and deciding factor that led to CES' selection of CareAR Assist.”