How CES Improved Field Service with AR Remote Support
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November 20, 2024 • 1:30 PM EST / 12:30 PM CST / 10:30 AM PST
Join us for a dynamic panel discussion where we will showcase how Customer Engineering Services (CES) successfully tackled their field service challenges by implementing AR remote assistance to deliver support and training. Hear from CES leaders about their decision-making process, the adoption strategy for apprentice-level technicians, and how CareAR® Assist has helped improve first-time fix rates and reduce specialist escalations across a distributed workforce.
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Panel Discussion Topics
CES's Journey Toward an AR Remote Solution
The key challenges faced by CES in supporting apprentice-level technicians and the factors that influenced the selection of CareAR for AR remote assistance.
Powerful Results Using CareAR Assist
The measurable outcomes CES experienced after adopting CareAR: higher first-time remote issue resolution, reduced equipment downtime, and improved services.
Best Practices for Success
Hear directly from CES and CareAR experts about their unique implementation strategy as a differentiator to promote scalable growth and expand their use cases.
“We service production equipment and customer-facing kiosks in thousands of retail locations that require high uptime. We wanted to enable our technicians to diagnose and resolve issues the first time, whenever possible. With CareAR, we are now able to capture and use senior technician know-how to enable our entry-level technicians to troubleshoot and execute repairs with CareAR® Assist solution from anywhere.”
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Customer Engineering Services (CES) Field Service USA 2024 Best-In-Service Award Winners “Most Innovative and New Approach to Service Delivery” |
Meet Your Presenters
Craig Nelson
Ravi Advani
Manny Almeida
Scott Johnson