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ON DEMAND CUSTOMER WEBINAR

How CES Improved Field Service with AR Remote Support

Craig-Nelson
Webinar-Speaker-Ravi-Advani
Webinar-Speaker-Manny-Almeida
Webinar-Speaker-Scott-Johnson-1
Mark-Drawhorn-Speaker-Img

Join us for a dynamic panel discussion where we will showcase how Customer Engineering Services (CES) successfully tackled their field service challenges by implementing AR remote assistance to deliver support and training. Hear from CES leaders about their decision-making process, the adoption strategy for apprentice-level technicians, and how CareAR® Assist has helped improve first-time fix rates and reduce specialist escalations across a distributed workforce.

Panel Discussion Topics

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CES's Journey Toward an AR Remote Solution

The key challenges faced by CES in supporting apprentice-level technicians and the factors that influenced the selection of CareAR for AR remote assistance.

Powerful Results Using CareAR Assist

The measurable outcomes CES experienced after adopting CareAR: higher first-time remote issue resolution, reduced equipment downtime, and improved services.

Best Practices for Success

Hear directly from CES and CareAR experts about their unique implementation strategy as a differentiator to promote scalable growth and expand their use cases.

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“We service production equipment and customer-facing kiosks in thousands of retail locations that require high uptime. We wanted to enable our technicians to diagnose and resolve issues the first time, whenever possible. With CareAR, we are now able to capture and use senior technician know-how to enable our entry-level technicians to troubleshoot and execute repairs with CareAR® Assist solution from anywhere.”

Scott Johnson

CEO, Customer Engineering Services

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Customer Engineering Services (CES)
Field Service USA 2024 Best-In-Service Award Winners
“Most Innovative and New Approach to Service Delivery”

Meet Your Presenters

Craig-Nelson

Craig Nelson

Senior Director, Professional Services, CareAR

Webinar-Speaker-Ravi-Advani

Ravi Advani

VP Industry Solutions, CareAR

Webinar-Speaker-Manny-Almeida

Manny Almeida

Chief Growth Officer, CES

Webinar-Speaker-Scott-Johnson-1

Scott Johnson

Chief Executive Officer, CES

Mark-Drawhorn-Speaker-Img

Mark Drawhorn

Director of Technical Support, CES