How Service Experience Management Transforms Customer and Employee Experience

Service Experience Management (SXM) spans reactive, proactive, and self-solve service opportunities. Four key pillars include:

  • Empowering frontline employees with expert guidance
  • Connecting insights for proactive guidance
  • Making the most impactful content available at the right moment for self-solve success
  • Resolving the skills gap with training before an issue occurs

Find out how you can benefit with SXM by completing this simple form and downloading the white paper now.


In this report. . .


Dealing With The Service Talent Shortage


The Business Benefits of Service Experience Management


Real World Examples of SXM In Action

Michael Ramsey


“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey
VP of Product Management, ServiceNow