AR Revolutionizes Customer Service: How TCS and CareAR Empower Telecom Organizations

Kamran Khan Jayshree Kottapalli

Watch this exclusive webinar to learn how CareAR and TCS together can enhance your CRM, Contact Centre, and AI bot solutions. With remote and self-solve solutions, you can establish sustainable customer service and field service operations.

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In This Session You Will Learn. . .


The challenges of traditional customer self-service methods

We will discuss the limitations of text-based manuals and guides and how this negatively impacts the customer experience and bottom-line profitability.

AR mobile phone

The power of AR and AI for customer self-solve solutions

How interactive, step-by-step guidance, visual 3D models and instructions, AI verification, and remote support guide customers through troubleshooting steps, product setup, and more.

Field Service Worker

The positive results achieved in a real-world telecom case study

We will share measurable results, including lower customer product return rates, reduced call center volume, reduced site dispatches, and increased book-to-bill cycle.

Meet The Presenters

Kamran Khan

Kamran Khan

Director, Partner Alliances, CareAR
Jayshree Kottapalli

Jayshree Kottapalli

Sr. Industry Advisor- CMI CTO, Sustainable Satcom & Communications, Tata Consultancy Services