PARTNER WEBINAR
AR Revolutionizes Customer Service: How TCS and CareAR Empower Telecom Organizations
ON DEMAND
Watch this exclusive webinar to learn how CareAR and TCS together can enhance your CRM, Contact Centre, and AI bot solutions. With remote and self-solve solutions, you can establish sustainable customer service and field service operations.
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In This Session You Will Learn. . .
The challenges of traditional customer self-service methods
We will discuss the limitations of text-based manuals and guides and how this negatively impacts the customer experience and bottom-line profitability.
The power of AR and AI for customer self-solve solutions
How interactive, step-by-step guidance, visual 3D models and instructions, AI verification, and remote support guide customers through troubleshooting steps, product setup, and more.
The positive results achieved in a real-world telecom case study
We will share measurable results, including lower customer product return rates, reduced call center volume, reduced site dispatches, and increased book-to-bill cycle.
Meet The Presenters
Kamran Khan
Director, Partner Alliances, CareAR
Jayshree Kottapalli
Sr. Industry Advisor- CMI CTO, Sustainable Satcom & Communications, Tata Consultancy Services