PARTNER WEBINAR
AR Revolutionizes Customer Service: How TCS and CareAR Empower Telecom Organizations
ON DEMAND
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Watch this exclusive webinar to learn how CareAR and TCS together can enhance your CRM, Contact Centre, and AI bot solutions. With remote and self-solve solutions, you can establish sustainable customer service and field service operations.
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In This Session You Will Learn. . .
The challenges of traditional customer self-service methods
We will discuss the limitations of text-based manuals and guides and how this negatively impacts the customer experience and bottom-line profitability.
The power of AR and AI for customer self-solve solutions
How interactive, step-by-step guidance, visual 3D models and instructions, AI verification, and remote support guide customers through troubleshooting steps, product setup, and more.
The positive results achieved in a real-world telecom case study
We will share measurable results, including lower customer product return rates, reduced call center volume, reduced site dispatches, and increased book-to-bill cycle.
Meet The Presenters
Kamran Khan
Director, Partner Alliances, CareAR
Jayshree Kottapalli
Sr. Industry Advisor- CMI CTO, Sustainable Satcom & Communications, Tata Consultancy Services