IDC Research

Transform Your Business with Service Experience Management

The key to amazing customer experiences is exceptional support experiences — featuring the latest in visual AR interactions, instruction, and personalized content.

Service Experience Management (or SXM) puts both service employees and customers at the center of a business.

To learn more about this game-changing support concept, download the new IDC Tech Spotlight, "Connected Service: From Reactive to Dynamic Collaborative Resolution" and optionally schedule a demo with a CareAR expert to see how an innovative SXM solution can take your support teams to the next level.

Michael Ramsey


“Service teams today are challenged with solving problems in increasingly complex situations, especially in light of COVID-19. They want to increase efficiency, reduce operational costs, and improve customer outcomes—all while ensuring employee safety. Together with CareAR, ServiceNow is delivering digital experiences that empower service teams to better solve problems remotely so work can be completed efficiently and safely.”

Michael Ramsey
VP of Product Management, ServiceNow